“Answer every new enquiry the same morning. Quote from the rate card, never below it. If they want to go ahead, offer two times from the calendar.”
- Drafts replies to new enquiries
- Quotes from the rate card
- Adds the lead to the enquiries sheet
- Sending a reply
- Any discount
- Drafted replies to 6 overnight enquiries
- Quoted Hollis & Co £480, kitchen refit
- Hollis said yes; offered Thursday or Friday