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Field guide

How to brief Kaer so the work comes back right

Short notes on handing over work: what to say, what to check before you approve, and what to do when a job gets stuck. About five minutes to read.

Briefing

Most jobs that go wrong were briefed in one vague line.

01
Say what done looks like

“Every invoice more than 30 days overdue gets a polite reminder from my address” works better than “chase invoices”.

02
Give it one example

Paste a reply you were happy with, or the report you want back. One example says more than a paragraph of description.

03
Set the limits up front

“Skip anyone we spoke to this week”, “only the Leeds branch”. Limits let it make the call without stopping to ask.

04
Start small

Hand over ten invoices before you hand over all of them. You can widen it next time.

Watching

01
Watch the first run

When a job uses a website, its browser opens beside the chat. You see each page as it works, and you can take over at any point.

02
Sign-ins stay with you

When a site asks for a password or a one-time code, Kaer stops and hands you the browser. You type it, then hand back.

03
A quiet minute is usually reading

On a new job it looks around before it acts. Give it a moment before you step in.

Approving

01
What it stops for

Anything with a consequence: the email before it sends, the invoice before it goes out, the click that pays, books or confirms.

02
Check the result, not the route

Right customer, right amount, right wording. You do not need to check how it got there.

03
Say what is wrong

If a draft is off, tell it in the chat (“too formal”, “wrong contact”) and it carries on from there. No need to start again.

Getting unstuck

01
Read why it stopped

Most stops are a question in disguise: a missing login, an unclear instruction, two rules that disagree.

02
Fix the setup, then retry

If it fails at the same point more than once, something has changed: an expired login, a site that moved a button. Sort that first.

03
Once it works, schedule it

When a job has come back right a few times, make it a workflow that runs every week or whenever something arrives.

Try it on a small job first.

Something you know well, so you can tell straight away whether it got it right.